FAQs

To make a purchase, select the product, choose the quantity, and click on “Add to cart”. When you're ready, access the purchasing process and follow the steps to complete your order securely.

No, you can place an order without registering. However, if you create a CUPRA ID account, you will enjoy benefits such as a faster purchasing process, simpler returns, and access to track your orders.

Once confirmed, it is not possible to modify the order online. However, if it has not yet been shipped, please contact us as soon as possible and we will do our best to help you.

Yes. Once you complete your purchase, you will receive an email with the confirmation and all the details of your order on the CUPRA website.

We currently offer standard home delivery. Express delivery will be available in the near future.

Shipping costs will be displayed during checkout. Standard delivery is €4.99, and we offer free shipping exclusively for orders over €60. See our Shipping Policy for more details.

The estimated delivery time for a standard home delivery order is 2 to 5 business days. This information will be confirmed during the checkout process. We currently ship to mainland Spain and the Balearic Islands. We do not ship to the Canary Islands, Ceuta, or Melilla.

Yes. Once your order has been sent, you will receive an email containing a link for real-time tracking.

We currently make deliveries within Spain and Germany. We’re working on establishing international deliveries in the near future.

You have 14 days from the delivery of your order to return any product in its original condition. We do not offer exchanges: if you need a different size or item, you must return the product and place a new order for the desired option. Please refer to our Returns Policy for more information.

Contact us through the contact form . We will send you a return label and detailed instructions on how to request a return.

Return charges will depend on the reason why you’re requesting it. Contact our customer service team and we’ll indicate the steps to follow.

Once we have received and verified the returned product, we’ll send the refund within 14 business days via the same payment method used. If you have not received the refund after this time, please contact Customer Service.

To give you complete peace of mind while shopping, we've extended our returns period. All orders placed between December 1, 2025, and January 5, 2026 , can be returned until January 31, 2026 , regardless of the delivery date. This extension allows you to review your items at your leisure and manage them after the holidays if needed.

You can choose from the following payment options: MasterCard, VISA, AMEX, Google Pay, Apple Pay, and Bizum. All credit and debit cardholders are subject to validation and authorization, both by the card issuer and by us, in order to maintain security and prevent potential fraud.

Yes. At CUPRA, we are committed to protecting our customers' personal information. Your data is protected through SSL encryption and secure payment platforms.

Not yet, but we’re working on being able to offer you other flexible payment options.

During the purchasing process, you’ll see a field where you can enter your promotional or discount code. If it’s valid, it will be applied automatically.

Verify the conditions: Expiry date, minimum amount or product exclusions. If you’re still having problems, contact Customer Service.

Yes. Upon confirming your order, you will receive a simplified invoice with the order details.

Yes, provided the tax information is available. If you require an invoice later, please contact us with your order number. You can reach customer service by email at customercare@cupraofficial.com

We’re here to help you. Contact us within 48 hours, attach some photos, and we’ll arrange the exchange or refund as quickly as possible.

Yes. All our products are covered by a legal 3-year warranty applicable to manufacturing or quality defects. In exceptional cases, this will depend on the supplier of the product.

Click on the user icon and register with your email and with a secure password. Your CUPRA account will provide you with a more flexible purchasing process and a simpler returns process.

Click on “Forgotten your password?” on the login page and follow the steps to reset it.

Log in, go to “My profile”, and update your data whenever necessary.

You can write to us using the contact form available in the “ Contact ” section. Our business hours are Monday to Friday from 9:00 a.m. to 6:00 p.m.

We don't provide direct telephone support at present. You can contact us by email, and we’ll answer as soon as possible. We’re working on establishing new, personalised customer service channels.