Terms of service
GENERAL CONDITIONS OF PURCHASE
1. Purpose
These general conditions of purchase (the “Conditions”) set out the terms governing the relationship between SEAT, S.A.U. (“CUPRA”), a Spanish company with registered office at Autovía A-2 km 585 08760 Martorell, Barcelona, holder of tax identification number A28049161, and listed in the Companies Register of Barcelona under Volume 23662, Folio 1, Page number 56855, and the user (“Customer”) purchasing products or performing any other transaction via the website shop.cupraofficial.com/en-en (the “Website”).
The Customer may purchase the products offered by CUPRA (the “Products”, “Product” when referred to singularly) via the Website, provided they are available
The Customer must agree to all these Conditions before they can purchase any of the Products, and the purchase of no Product will be possible without prior agreement thereto by the Customer.
By expressly agreeing to these Conditions, the Customer declares:
• That they have read, understand and comprehend the provisions set out herein.
• That they assume all the obligations set out herein.
• That they are of legal age, and have sufficient legal capacity to use the Website and purchase the Products.
Should you have any queries regarding the Website or these Conditions, or regarding any aspect of the Website, please contact CUPRA at the contact e-mail address customercare@cupraofficial.com.
2. Customer Account
The Customer does not need a Customer Account to access and browse the Website.
To purchase Products via the Website, the Customer can create an account if they wish by registering on the Website as a new Customer, in accordance with the conditions of use of the Website, the privacy policy, and the instructions provided on the Website (“Customer Account”), or they can make the purchase as a “guest”, without having to create a Customer Account.
The Customer will be responsible for the truthfulness, accuracy and authenticity of the data provided. To this end, the Customer undertakes to keep their contact information in their Customer Account up to date.
CUPRA will not be held liable for any damage occurring as a result of choosing an inadequate password or failing to protect the password correctly, which will entail a breach of these Conditions, nor will it be liable for any damage caused by third parties with access to the Customer Account.
3. Purchasing Process
3.1. Products
The information on the Products will be published and accessible to the Customer on the Website.
All orders are subject to Product availability. The Customer may select the Products to view further information on them, and add them to the shopping cart.
If, despite the Product being indicated as available on the Website, there are no items in stock, the Customer will be informed of such and will be reimbursed any sum they have paid.
The prices of the Products, as indicated on the Website, include applicable taxes. In addition, the Customer must pay delivery costs or any other expense, which are also indicated on the Website
3.2. Payment Method
The Customer may use any of the payment options available on the Website: Payment by credit or debit card (“MasterCard”, “VISA”, “American Express”), “PayPal”, “Google Pay” or “Apple Pay”. Once the Customer has selected the method of payment and has provided the details requested, they will be automatically redirected to the online payment platforms of the corresponding banks or to their “PayPal”, “Google Pay” or “Apple Pay” account, depending on the method of payment selected.
The details given by the Customer for the method of payment must be truthful, complete and up to date. The authenticity of the method of payment selected and the availability of sufficient funds to pay for the order may be subject to verification. Depending on the result, the order may be rejected.
Gift cards are not accepted as a method of payment.
3.3. Order
Once the Customer has selected the Product(s) they wish to purchase and has added them to the shopping cart, they must review the order summary and provide the details requested. If the Customer has an active Customer Account, some of their details will already be completed. The Customer may modify them, if required.
If the Customer has a discount code, they must enter it in the “Discount code” field during the purchasing process. The final order summary, which is displayed before the purchase is complete, includes the final price with the discount already applied.
By placing your order and clicking on the confirmation button, you are signing a contract and agree to pay the price of the Products in the order. Depending on the method of payment you select, you might have to complete other steps to finalise payment.
The Customer must pay the total amount indicated in the shopping cart in order to complete the order. The purchase may not be completed if payment is rejected.
Once the order has been placed and the corresponding amount paid, CUPRA will send the purchase confirmation to the Customer at the e-mail address provided within a maximum of 24 hours.
The Customer will find a contact form in the purchase confirmation e-mail and on the Website where they may request their invoice.
3.4. Delivery
The Products offered on the Website are available for delivery to Germany, the Spanish Mainland and to the Balearic Islands. No deliveries are made to the Canary Islands, Ceuta or Melilla. Once the purchase has been completed by the Customer on the Website, the Seller will send the Product(s) according to the conditions indicated on the Website.
The Customer will be informed of the applicable delivery costs, where applicable, prior to the purchase (in the order summary displayed on the Website).
Deliveries are made by a different company to CUPRA. Delivery times may alter due to incidents incurred by the carrier, due to extraordinary circumstances, or on dates where there is generally a large volume of orders (such as the Christmas season).
4. The Customer’s Right to Withdrawal in relation to the Products
When acting as a consumer, the Customer will have the right to withdrawal in relation to the purchase made on the Website, without having to indicate the reason, for the period of fourteen (14) calendar days as of the Product delivery date.
The Customer will be responsible for the direct costs of returning the Products. The Customer may select the delivery method required, sending the Products at their own risk and expense.
The Customer may use the withdrawal form included as Annex I, although its use is not mandatory. The Customer must send their right to withdrawal notification using the means of contact indicated or provided on the Website for this purpose (contact form, for example). Where the withdrawal form is not used, the Customer must provide CUPRA in all cases with the necessary details to identify the Customer, the order, and the Product(s) to be returned so that the request may be processed.
To comply with the withdrawal period, the notification regarding the Customer’s exercising of this right must simply be sent before the corresponding period lapses. The Customer must return the Product to CUPRA within 14 calendar days following the date on which they notify of their decision to withdraw. Instructions for returns are provided in Annex II.
In the event of withdrawal by the Customer, CUPRA will refund all payments received for the Product(s) subject to withdrawal (except for any additional costs resulting from the Customer’s selection of a different delivery method to the least expensive ordinary delivery method offered). As indicated above, direct costs of returns will be paid by the Customer. The reimbursement will be made without undue delay and, in all cases, within the fourteen (14) calendar days following the date on which notification is received of the Customer’s decision to withdraw from the contract. CUPRA may withhold the reimbursement until it has received the Products, or until the Customer has provided proof of their return, depending on which condition is met first.
CUPRA will make said reimbursement using the same method of payment used by the Customer for the purchase, except where the Customer has indicated otherwise, and this is technically possible.
The Customer will be responsible for any decrease in value of the goods resulting from handling different to that necessary to establish the nature, characteristics and working order of the Products. To determine the nature, characteristics and working order of the Products, the consumer must restrict themselves to handling and inspecting the Products in the same manner as would be accepted in a physical store. For example, the Customer may try on an item of clothing but is not authorised to wear it.
It is therefore important that the Customer ensures that the level of wear of the Products is no greater than that indicated, and that they still have their original labels and packaging. Otherwise, we will be unable to resell them and, therefore, reimbursement of the price will not be possible.
For reasons of hygiene, swimwear or underwear may not be returned if the hygiene seal is not intact or its original label is missing.
5. Refunds
Notwithstanding the rights of the Customer set forth in Clause 4 above, CUPRA offers its refund policy which is available on the Website.
6. Product Warranty
CUPRA will be liable to the Customer if the Products are non-compliant in any way, meaning they do not adapt to the description and features described on the Website, they are not suitable for the ordinary use for which they are intended, or they have manufacturing defects.
The legal warranty period of the Products may vary, depending on the country. In Spain, the warranty period for goods is three (3) years as of the delivery date of the Product to the Customer (the “Warranty”).
The Warranty does not cover damages or defects caused by negligence, incorrect use or undue manipulation of the Product by the Customer.
Once CUPRA has verified the existence of said defects or non-compliance, and provided they are covered by the Warranty, the Customer may choose between the repair or the replacement of the Product, except where one of these two options is not possible or where, in comparison with the other, it involves disproportionate costs for CUPRA. Where the repair or replacement of the Product is not possible, is not completed within a reasonable time or causes significant inconvenience to the Customer, the latter may choose between terminating the contract or receiving a price reduction. All the above is in accordance with the provisions of applicable regulations regarding consumers and users.
To benefit from the Warranty, the Customer must keep and present their purchase confirmation.
The Customer may contact CUPRA using any of the means indicated on the Website for any matters regarding the Warranty.
7. Customer Service
The Customer may contact us using the means of contact customercare@cupraofficial.com for any matter regarding the purchase of Products.
The Website also includes a section where the means of contact are indicated.
8. Compliance with International Sanctions
The Customer undertakes to comply with all national and international regulations applicable with regard to foreign trade, export control, and international sanctions. Furthermore, they declare that they will not conduct any activity that aims to elude said regulations through the use, destination or re-exporting of the Products purchased.
9. Applicable Law, Competent Courts
These Conditions are governed by Spanish law. Insofar as the Customer is acting in their capacity as a consumer, these Conditions will also be subject to any applicable local law.
Any dispute that may arise as a result of these Conditions shall be subject to the competent courts of Barcelona and, in the case of a Customer acting in their capacity as a consumer, the court of the place of residence corresponding to the consumer Customer.
Customers acting in their capacity as consumers may also subject any dispute that may arise or that is related to these Conditions to an Alternative Dispute Resolution (hereinafter referred to as "ADR") procedure, where appropriate.
CUPRA does not undertake nor is it compelled to take part in settlement proceedings before the consumer arbitration body.
© SEAT, S.A.U. 2025. Reproduction in whole or in part is prohibited. All rights reserved.
